Return & Exchange Policy

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  • Welcome to Ghor Express. We always try to ensure a smooth and reliable shopping experience for our customers. Please read our Return & Exchange Policy carefully before placing an order.
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Eligible Reasons for Return or Exchange

  • Customers may request a return or exchange only in the following situations:
  • Wrong product delivered
  • Damaged or broken product
  • Manufacturing defect
  • Missing item from the order

Return/Exchange Request Time

  • Any issue must be reported within 48 hours after receiving the parcel.

Product Condition

  • To qualify for return or exchange:
  • Product must remain unused and in original condition
  • Original packaging, tags, accessories, and invoice must be intact
  • Used, damaged, or customer-mishandled products will not be accepted

Non-Returnable Products

  • For hygiene and safety reasons, certain Beauty & Health Care products are not eligible for return or exchange after opening or use.

Order Confirmation & Cancellation

  • Orders are processed after confirmation through phone call or SMS
  • Once the parcel is handed over to the courier for delivery, cancellation requests may not be accepted
  • Customers are requested to confirm carefully before placing an order

Parcel Acceptance Policy

  • Customers are requested to receive the parcel after ordering. Refusing delivery without valid reason causes courier and operational losses.
  • If a customer repeatedly places fake orders, refuses parcels, provides misleading information, or behaves inappropriately with delivery personnel, Ghore Express reserves the right to:
  • Restrict Cash on Delivery service
  • Request advance payment for future orders
  • Reject future orders permanently if necessary

Delivery Charges for Returns

  • If the issue is caused by Ghore Express, return/exchange delivery charges will be covered by us
  • If a customer changes their mind, refuses delivery without a valid reason, or places orders without the proper intention to receive, delivery and return courier charges may be applicable
  • Reject future orders permanently if necessary

Important Customer Responsibility

  • Customers are encouraged to:
  • Read product descriptions carefully before ordering
  • Check size, color, quantity, and specifications
  • Ask questions before confirming the order if anything is unclear

Customer Support

  • For any return, exchange, or delivery-related support, please contact our official Facebook page or customer support number.